Privacy Notice
Your privacy is very important to us.
At Macrae we take your privacy seriously. Please select law firm or candidate, so that you can view our privacy policy that is specifically tailored to you.
MACRAE INC. PRIVACY POLICY
Effective Date: June 4, 2026
Introduction
Macrae Inc. ("Macrae," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our website, services, customer support operations, and SMS communications.
Information We Collect
Contact Information
We may collect:
Name
Company name
Email address
Telephone number
Mailing address
Service Information
We may collect:
Account information
Support requests
Communications with our team
Service usage information
Technical Information
We may collect:
IP address
Browser type
Device information
Log data
Website analytics
SMS Information
When you participate in our SMS communications, we may collect:
Mobile phone number
SMS message content
Message timestamps
Delivery status information
Opt-in and opt-out records
How We Use Information
We may use collected information to:
Deliver services
Provide customer support
Respond to inquiries
Schedule appointments
Communicate service updates
Improve service quality
Maintain security
Comply with legal obligations
SMS Opt-In and Consent
Customers may opt in to receive SMS messages from Macrae Inc. by:
Submitting a support request or service request and providing a mobile phone number
Requesting SMS communications from a Macrae Inc. representative
Completing an online form that includes SMS consent language
Providing verbal consent during a customer support interaction
By opting in, customers agree to receive conversational SMS messages regarding support requests, service updates, scheduling, appointment reminders, project coordination, and other business-related communications.
Message frequency varies based on customer interaction and service needs.
Message and data rates may apply.
Customers may opt out at any time by replying STOP to any SMS message.
Customers may reply HELP for assistance or contact Macrae Inc. using the contact information provided in this policy.
SMS Messaging Privacy
Our SMS messaging service is intended for conversational, person-to-person business communications and support interactions. Microsoft Teams SMS is designed for conversational communications rather than marketing campaigns.
We use SMS-related information solely to:
Deliver requested messages
Respond to support inquiries
Maintain message delivery records
Ensure compliance with applicable laws
Mobile phone numbers, SMS consent records, and SMS opt-in information will not be sold, rented, shared, transferred, or disclosed to third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent information will not be shared with any third parties except as required to provide SMS services through messaging platforms, telecommunications providers, and vendors that support message delivery.
All SMS consent records are maintained solely for compliance, support, and operational purposes.
We may share limited information with service providers, messaging platforms, telecommunications carriers, and vendors solely as necessary to provide messaging services.
Information Sharing
We do not sell personal information.
We may disclose information:
To service providers assisting in business operations
To comply with legal requirements
To protect our rights, property, or safety
In connection with a merger, acquisition, or business transfer
Data Retention
We retain personal information only for as long as necessary to:
Provide services
Maintain business records
Meet legal and regulatory obligations
Resolve disputes
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage can be guaranteed to be completely secure.
Your Choices
You may:
Request access to your personal information
Request correction of inaccurate information
Request deletion where legally permitted
Opt out of SMS communications by replying STOP
Opt out of marketing communications where applicable
California Privacy Rights
California residents may have additional rights under applicable California privacy laws.
Requests regarding personal information may be submitted using the contact information below.
Children's Privacy
Our services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically.
Changes will be posted on our website with an updated effective date.
SMS Program Information
Macrae Inc. uses SMS messaging for conversational business communications, customer support interactions, service notifications, scheduling, and appointment reminders.
Example Messages
"Macrae Inc.: Your support ticket has been updated. Reply STOP to opt out."
"Macrae Inc.: Your appointment is scheduled for June 15 at 10:00 AM. Reply STOP to opt out."
"Macrae Inc.: A member of our support team has responded to your request. Reply STOP to opt out."
Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for assistance.
Managed Solution Support Operations
Managed Solution is an authorized service provider for Macrae Inc. and operates the customer support services referenced in this Privacy Policy. Customer support communications, service requests, technical assistance, and related business operations may be conducted through Managed Solution on behalf of Macrae Inc.
Support services may utilize the Managed Solution support portal, email addresses, and related communication systems while maintaining the privacy and data protection standards described in this Privacy Policy.
Contact Us
Macrae Inc.
437 Kipling St
Palo Alto, CA 94301
Email: helpdesk@managedsolution.com
Phone: (858) 429-3000, Option 2
Support Website:
www.managedsolution.com/customer-support
Website:
www.macrae.com