MACRAE INC. TERMS & CONDITIONS

Effective Date: June 4, 2026

Acceptance of Terms

Welcome to Macrae Inc. ("Macrae," "Company," "we," "our," or "us").

By accessing or using our website, services, support offerings, communications, or SMS messaging services, you agree to be bound by these Terms & Conditions ("Terms").

If you do not agree to these Terms, please do not access or use our services.

Services

Macrae Inc. provides technology consulting, managed IT services, cloud services, cybersecurity services, technical support, and related business services.

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

User Responsibilities

You agree to:

  • Provide accurate and current information.

  • Use our services only for lawful purposes.

  • Not interfere with the operation, security, or availability of our services.

  • Not attempt unauthorized access to any systems, networks, accounts, or data.

Communications

By providing your contact information, you consent to receive communications from Macrae Inc., including email, telephone, and SMS communications, subject to your communication preferences and applicable laws.

Communications may include:

  • Customer support responses

  • Service updates and notifications

  • Appointment confirmations and reminders

  • Project and service-related communications

  • Account-related notices

Consent to receive SMS messages is not a condition of purchasing services.

You may opt out of SMS communications at any time by replying STOP to any message.

For assistance, reply HELP or contact Macrae Inc. using the contact information provided below.

Message frequency varies.

Message and data rates may apply.

Additional information regarding SMS communications is available in our Privacy Policy and SMS Program Information.

Intellectual Property

All content, trademarks, logos, graphics, documentation, software, materials, and other intellectual property provided by Macrae Inc. remain the property of Macrae Inc. or its licensors and are protected by applicable intellectual property laws.

No rights, title, or interest in such materials are transferred to you through your use of our services.

Disclaimer of Warranties

Services are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by law, Macrae Inc. disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted availability.

We do not guarantee that our services will be error-free, secure, or continuously available.

Limitation of Liability

To the fullest extent permitted by law, Macrae Inc. shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from or relating to the use of our services.

Macrae Inc.'s aggregate liability for any claim arising out of or relating to these Terms or the use of our services shall not exceed the amount paid by you to Macrae Inc. during the twelve (12) months preceding the event giving rise to the claim.

Third-Party Services

Our services may integrate with or rely upon third-party platforms and providers, including Microsoft, cloud service providers, telecommunications carriers, software vendors, and other service providers.

Macrae Inc. is not responsible for the content, availability, security, or practices of third-party services.

Your use of third-party services may be subject to separate terms and policies maintained by those providers.

Indemnification

You agree to indemnify, defend, and hold harmless Macrae Inc., its officers, directors, employees, affiliates, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or related to:

  • Your violation of these Terms;

  • Your misuse of our services; or

  • Your violation of any applicable law or third-party rights.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Dispute Resolution

Any dispute arising under or relating to these Terms shall first be addressed through good-faith negotiations between the parties.

If a dispute cannot be resolved through negotiation, it may be submitted to binding arbitration in Santa Clara County, California, except where prohibited by applicable law.

Nothing in this section limits either party's right to seek injunctive or equitable relief where appropriate.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Changes to These Terms

We may update these Terms from time to time.

Updated versions will be posted on our website with a revised effective date.

Your continued use of our services after changes become effective constitutes acceptance of the revised Terms.

Contact Information

Macrae Inc.
437 Kipling St
Palo Alto, CA 94301

Email: helpdesk@managedsolution.com

Phone: (858) 429-3000, Option 2

Website:
www.macrae.com

Support Portal:
www.managedsolution.com/customer-support